Privacy Policy

IP Address and Cookies

We use your IP address to help diagnose server issues and to gather broad demographic information for internal analysis.

Our site uses cookies to keep track of your shopping basket and to deliver content relevant to your interests. We also use cookies to remember your login status, so you do not have to re-enter your details every time you visit the site.

Personal Information

When you register or place an order with Titan Pro, we require specific personal information to process your transaction efficiently. We collect the following details:

• Contact Information: Name, delivery address, email address, and telephone number.
• Financial Information: Credit/debit card details (processed securely via our payment gateway).
• Transaction History: Records of the products you have purchased and your interactions with our website.

How we use your information:

• To process and fulfil your orders (Contractual Necessity).
• To process secure payments.
• To arrange delivery of your items via our courier partners.
• To contact you regarding the status of your order or for customer service queries.
• To verify your identity and maintain your account records.
• To send you newsletters and special offers (only if you have specifically opted in).

Disclosure of Information:

We value your privacy and do not sell your data. However, we may disclose information in the following specific circumstances:

• Couriers: We share your name, address, and phone number with our delivery partners (e.g., Palletforce, Royal Mail) solely for the purpose of delivering your goods.
• Finance Providers: If you choose to pay using finance options (e.g., PayPal Credit, Pay in 3), your data will be shared with the provider to assess eligibility. This may involve a credit check which can leave a footprint on your credit file.
• Legal Requirements: We will disclose information when required to do so by law or as requested by government or law enforcement authorities.

Your Rights Under UK GDPR

Under the UK Data Protection Act 2018, you have specific rights regarding your personal data:

• Right of Access: You have the right to request a copy of the information we hold about you.
• Right to Rectification: You have the right to correct data that is inaccurate or incomplete.
• Right to Erasure: You have the right to ask us to delete your personal data (often called the "Right to be Forgotten"), provided we do not need to keep it for legal or tax reasons.
• Right to Complain: If you feel we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Data Retention

We are required by UK tax law (HMRC) to keep records of orders and financial transactions for 6 years. After this period, personal data is securely destroyed or anonymised.

Security

We recognise that security is a critical issue for internet users. Titan Pro takes robust precautions to protect the integrity of your information and to prevent loss, theft, misuse, or alteration.

We use industry-standard SSL (Secure Socket Layer) Encryption to protect your personal and payment data. You can verify the security of your connection by checking for the padlock icon in your browser's address bar. If the padlock is visible and closed, your information is encrypted during transmission.

Communication Safety

For your security, please never send credit card numbers (Primary Account Numbers) via email, instant messenger, or live chat. These communication methods are not secure. If you need to pay for an order, please use our secure website checkout or call our team directly.

Managing Your Information

To modify your personal details or address book, simply log into your account on the Titan Pro website and edit your registration information as needed.

Our site uses cookies via Google and Bing Analytics to collect information on how our website is used. This helps us improve our service by analysing data such as visitor numbers and page popularity. These cookies do not contain personally identifiable information, though they use your IP address to determine general geographic location.

Privacy Policies:
For more information on how these companies handle data, please see the following links:

• Google Analytics: https://www.google.com/policies/privacy/
• Bing Analytics: https://privacy.microsoft.com/en-gb/privacystatement/

Google Data Transfer:
Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Opt-Out:
To provide visitors with more choice on how their data is collected, Google has developed the Google Analytics Opt-out Browser Add-on. This add-on communicates with the Google Analytics JavaScript (ga.js) to stop data from being sent to Google. The add-on does not affect your usage of the website in any other way.

Enhanced Conversion Tracking:
Google Enhanced Conversion Tracking may share your information with third parties in order to perform ad measurement services. This feature uses a secure one-way hashing algorithm called SHA256 on your data before sending it to Google, to ensure this is done in a privacy-safe manner. More details can be found here.